Customer Testimonials
I am very pleased with Jim Thomas. I did not have intentions of purchasing a vehicle this day however he worked with me and quickly answered all my questions. I will work him and Parks dealership again. Very personnel and no pressure.
Everyone I dealt with was excellent. Could not has asked for better treatment. Your service Department with Jason Hughes really help me out since it was my first time visit.
This team always goes above what they need to do to help us. I have never had a bad service call in my 8 years dealing with them.
I am always grateful for the attention to detail and excellent service at Duncan Audi. I am always welcomed as a friend and treated with concern, integrity, and transparency!
It is always easy, efficient and timely getting our Audi serviced at Duncan. The personnel are great to work with; they keep us on track for maintenance, too. And I certainly won't complain about them washing my car before returning it to me!
A work obligation required me to reschedule last minute, they were happy to accommodate me later in the day. Thank you!! Quick inspection and on my way!
Audi Service is A+++. They got me in and Craig actually thought it might be the water pump...which it was the problem. As always they are professional and kind!
Craig and the rest of the service team are great!! It's really easy to schedule an appointment online too, including setting up a shuttle or loaner car.
I really appreciated that they were willing to pick up and return my car as I am being very careful due to my age and heart history.
Craig was as usual excellent. Drop off and pickup were rearranged due to snow but service was performed as scheduled, complete and thorough. Car was immaculate in spite of snow storm, both interior and exterior. All covid precautions were observed, show room is pristine. Thanks to greatly appreciated email service discount coupon pricing was reasonable.
Scheduling an appointment is easy. The work is always done on time and correctly. Craig and his staff colleagues are friendly, professional, and knowledgeable. First class service overall.
Craig is always responsive, knowledgable and a delight to deal with. I am always out of there within the time frame he gives me too!
Had my car in for service. Craig, service manager took all Covid precautions when entering and had the service completed on time. Very helpful and friendly.
Friendly knowledgeable service advisor. Work completed in stated time. Waiting area nice but could be slightly larger. Followed Covid-19 protocol. Would highly recommend to fellow Audi owners.
Craig is always knowledable , helpful and personable. He arranges a loaner for the days the work is done. He returns calls and calls when he has more info about the work to be done and when the car is ready. I am very happy with the Audi service department
Provides first class engagement and makes effort to make the service process convenient. Craig is a tremendous asset to Audi and great resource for us!
Service is always top notch. Reasonable prices and outstanding quality of service. Will not be taking my vehicle anywhere else for maintenance unless it’s another Audi dealership.
Always a productive and good service people. The service department did a thorough job on the install of my tires and wipers. Craig was very helpful on the follow up
Always easy to schedule an appointment. Very flexible with drop off and pick up times. Jason was friendly and efficient as usual. Bill Call always takes the time to say hello. Its like being part of a family.
Consistently outstanding service every time in taking care of my Audi. From scheduling the appointment, to welcoming me in the door and reviewing work to be done, to performing the service in a quality and efficient manner, to communicating with me, to sending me out as a happy customer -- perfection. I have worked with both Craig and Jason, and both are professional and friendly. I really appreciate that Lynwood called me to let me know that an earlier appointment was available after I left a voice message that morning -- great communication, timely, that I really appreciate. Bill helped ... Read More DealerRater - Nov 18, 2020
Craig always takes good care of us and both of our Audis. Bill Call is always ready to help as well. We will be back!
Easy to schedule an appointment. Very nice work areas in the showroom. Craig and Jason are friendly and through. Great Service, in and out fast!
Craig, Jason, and the service team consistently exceed expectations in their knowledge, customer focus, and professional communication. We have trusted Duncan Audi for over 15 yrs
Does a great job with service - very friendly and allow me to use office of whatever to get work done while I’m waiting - thank you
This was a very unpleasant experience. This is the only dealership I have been to that has tried to take my temperature during Covid and force me to sit through a presentation before they would let me test drive a vehicle. They also refused to bring the price of the vehicle inside the Kelley blue book guidelines.
I bought a new Acura TLX in October 2017. Jason Fink was very helpful and provided excellent customer service. He answered all of my questions and even contacted me after the sale to see how I liked my new "ride." I have also been pleased with Rodney Anthony in the service department. He is very knowledgeable and professional.
I have owned an Acura TL 2001, 2007 and an Acura MDX 2010. Excellent sales service from Bill Call! The service department keeps me coming back!! Thanks to all the various service folks and recently Don Welter who stand by the brand, with consistent service, fixing any problems, and working with you on drop off and pickup! Our daughter purchased an Audi from Bill Call and also has been pleased with Sales and Service! Thanks to all, Judy
I always have a great service experience when I bring in my 2015 Smart Car for routine service at Duncan Acura. Rodney Anthony is tops in checking you in and out and in keeping you updated on how your service is going. Everyone I have encountered in the Service Department is friendly, knowledgeable and courteous. For those of us who have to wait, they have a nice waiting area which has the daily newspaper, magazines and a TV. They also have complementary snacks and water for your pleasure. BJ Bailey
Bought our daughter a used car there, her 1st car. Test drove it twice on Saturday and bought it on Monday. Didn’t get 8 miles from the dealership when the check engine light came on, car was jerking uncontrollably and then check right rear turn signal and left rear turn signal and a lot of other lights came on. My 16 year old was in tears, I realize they had no idea but they truly didn’t act as if they cared one way or another after being paid in full in cash. My guess is they put bad\watered down ... Read More DealerRater - Jul 20, 2019
Routine vehicle maintenance is always a nuisance; however, the Duncan Acura service department has made the experience as convenient as possible. My service coordinator is Rodney. He is knowledgable, courteous and reliable. Russell provides convenient transportation which I always appreciate. The vehicle comes back washed. This last visit they even cleaned the stains from the visor/vanity mirror fabric. I suspect I am paying premium prices but I am willing to do so because of thequality and service they provide.
My husband and I scheduled an appointment to see a particular vehicle this evening. We had to rearrange our work day to make this work. On our way there, we received a call and were told they sold the vehicle. Terrible and unethical way to treat people.
Service Department Excellent-I recommend to everyone! I trust that they will make my car dependable for a long time. People that work there are wonderful! Thank you. My car feels like new when I get it back.
I have some more work to do with my Audi .I will definitely have the best option to get help from them. Thank you for your help.
Very professional and friendly, service is always timely and the car looks awesome when I pick it up. Greg and Greg are the best, good help is a treasure Thank you Duncan Audi!
I have always dreaded the thought of trying to trade or purchase a used car due to bad past experiences. I must say that my recent experience at Duncan on Peters Creek Road in Roanoke put those fears at rest. They have the best salesman ever, Mr. Arthur Beane. He is a young guy but has the best attitude, He has provided and continues to provide the best customer service I believe i have ever had. That is a rare thing to find in this day and time. He is simply the best car lot person i have ever came ... Read More DealerRater - Apr 25, 2018
Thank you Duncan Acura Audi for having exceptional sales professionals like Bill Call. In the last twelve or more years we have purchased four Audi’s all from Bill. He is totally committed to helping his clients as in our last purchase, he had to locate the Q7 that we wanted in another state and transport it to Roanoke. Bill provides stellar service to his clients. Some of us even consider him a friend.
If you are looking for a new Audi, Bill is your guy. No pressure sales and he allows the buyer time to make the right choice of vehicle for your needs. Bill will not steer you wrong when your're looking for a new Audi.
Have enjoyed working with several Duncan Dealerships...good service and attention to our needs. This is my second Audi purchase and I am anxious to see this service and attention continue!
The service received was thorough and completed in a timely manner. The two Duncan Acura representatives who assisted me, Rodney Anthony and Lynwood Creel, were helpful and accommodating, taking care of details that marked their service with excellence. My car was received repaired, and with a car cleaning which was exceptional, the best I have ever experienced.
I had power steering failure on my Acura Wagon, not an easy problem when your livelihood involves driving. Rodney Anthony went above and beyond to make this a painfree repair with a minimum of inconvenience for me. Since this was my introduction to Duncan Acura, I wanted to be certain that everyone knew Rodney makes an amazing first impression, and I felt fortunate to have dealt with him.
After 76K began having a vibration when applying brakes at highway speeds. Scheduled service at my conscience and timely uninitiated repairs. Also supplied us with a loaner vehicle since repairs were going to take some time. Repairs seem to have solved the problem...which was all we expected.
My husband and I stopped by to look at a few SUV's with no intention of buying. Our experience was so wonderful we came back and bought the vehicle the following Monday! We worked with Robert Medlin. He was very personable and easy to work with! They were also extremely helpful in making sure we were able to get the most out of our trade in.
This place is awesome. My husband saw a Honda CRV on line and wanted to take a look at it. We pulled onto the lot and immediately Robert Medlin was out the door asking if he would help us. The car was actually being detailed but he went and got it for us, let us test drive it and stayed that evening well after 8 to help us. Since it was late we had to return the next day to finish the deal, because the banks were not open, but everything was complete and ready just as they promised. We even ... Read More DealerRater - Jul 12, 2017
I had been to so many car lots and dealerships when I was referred to Duncan. Actually told to ask for Robert Medlin. He was very helpful in helping me find the right vehicle. I have recommended him to many people. Very honest and super professional. I will definitely buy future cars from him. This dealership should be honored to have him as an employee.
My husband told the salesman what we were looking for and he took him straight to a vehicle that met our needs. Our salesman was Robert Medlin. There was no pressure to buy this vehicle or any other vehicle. Robert rearranged his personal schedule to be able to stay with us and finish the deal. He called later to be sure everything was ok and to thank us for buying a car from him and Duncan. I would definitely recommend and Duncan and Robert to anyone.
I would recommend Robert Medlin he was helpful, honest, professional, and very easy going. Robert provided excellent customer service, and was very knowledgeable on all the features/options on the Acura TLX. I would not hesitate to purchase another vehicle in the future from Duncan Acura, a very pleasant car buying experience. Thank you!
After a not so great experience the first time I came and purchased my vehicle with one guy, Robert stepped up and changed my whole experience. Thank you for everything!
Chris was super laid back, not pushy, not overbearing, didn't launch into a long-winded sales pitch, just there for when we had questions and wanted to start the process of purchasing. He was also very up-front about the price and they even showed us their results for similar cars at competing dealerships in the vicinity (I knew they were accurate because I'd seen the same cars in my online searches). Overall a very pleasant experience - I especially appreciated the lack of pushiness and helpful tips to save us money. Highly recommend.
The sales rep was 100% honest and truthful about everything so I could make a good decision. His purpose seemed to be helping me get all the information about all the cars I was considering. I did not feel pressured at all, so I was comfortable coming back twice to get additional information.
I've been in the customer seen industry for a long time. good customer service is something i really appreciate. i had a great experience with this dealership. very respectful and welcoming community.
Sara spent a lot of time with me and was very knowledgeable about the car I was interested in. I especially liked Duncan's no hassle/haggle pricing. I did my homework and knew the price range that I wanted. Did not pressure me and gave me a price comparison on two cars that I was interested in. Very fair pricing!
I found a used truck I was looking for at Duncan. Robert Medlin was the sales rep. that worked with me. You couldn't ask for a nicer, more helpful person. The truck had a locking lug nut on each wheel that neither of us knew about because they were covered up by a centerpiece cap. After I got the truck home which was over 80 miles from the dealership and found no special socket to remove the locking lugs, I carried the truck to a local dealer and had each one removed. I contacted Robert about the possibility of Duncan ... Read More DealerRater - Jun 20, 2016
I went in looking for a car and the person that helped me was Sara. She was made for that job. She was Excellent em
I have only praise for the help and service that I received while buying a new Acura. The sales associate was very knowledgeable. He showed me everything I wanted to see and realistically compared the pros and cons of each choice. Most remarkably, there was absolutely no pressure and I felt that I was given the time to make my decision after all my questions were answered efficiently and honestly. The manager and person who did the final paperwork with me were similarly helpful. I was extremely happy with the entire experience.
I have owned an Acura for well over fourteen years. I have received the best service of my life. My wife and I recently purchased two new Acura R D X s. We decided to update our vehicles. I could not imagine talking one of my vehicles in for service anywhere other that Duncan Acura. The sales team, the parts department, and the service department function like a well oiled machine. They all work together. Its all done to give their customers the ultimate service and sales experience. I currently own three Acuras and have really gotten spoiled by this ... Read More DealerRater - Jun 9, 2016
Drove all the way from South Carolina to get my son's dream car. Sara provided us with all the information we needed to make the decision from afar and we were not disappointed. It was one of the easiest car buying experiences I have had and I would recommend her and this dealership to anyone.
My salesperson was very professional and went out of her way to make sure I had a good experience. I had to bring the vehicle back for accessories purchased and she made sure the drop-off and pick-up of the vehicle was painless. I also appreciate the dealership no-hassle pricing.
Just bought an Audi from this dealership. First time ever buying a new car. They were very wonderful to work with. Sara Acuna was my salesperson and she was wonderful and provided a great car buying experience.
Our salesman, Adam Wall, was very friendly and thorough. He returned all emails and telephone calls promptly. The car we purchased was as advertised and clean.
This was my very first time that I purchased a vehicle on my own and Adam was very patient with all my questions. I appreciate his professionalism and his expertise and the fact that I never felt pressured in the least. Thanks to all the others who helped complete this sale but most of all thanks again to Adam. Great job Adam!
Everything you would like from a dealership and everything you'd expect, I got here! Sara was fantastic from beginning to end. Everyone I encountered were polite & professional. I love the "no pressure" approach they have and I also love that the Infinty I purchased was Acura Certified! My whole experience was a definite 5 stars!!
Adam patiently attended our questions and test drive requests as my wife battled indecision between a sedan and SUV. No pressure, no hassling. They all say that been Duncan is different. They gave us the high end of the range on our trade-in and we ended up several thousand below MSRP due to dealer and manufacturer incentives. This was the first car buying/leasing experience where I didn't feel the need to "negotiate." Kudos Duncan. You've earned my business.
My husband and I were searching for a van, and found one at the Duncan Acura dealership in Roanoke. We met with Robert Medlin and had a very pleasant experience. Robert was very courteous and professional. The experience was completely refreshing. Never did we feel pressure to buy. I highly recommend Robert! Stephen and Wendy Vaughn
I had recently started looking for a vehicle knowing that mine was about to die. Had been looking at two different cars there. Just recently went there after speaking bill call about the 2007 Sentra I was interested in Was met by Sara and she guided me through the process, drove 3 different cars and ended up something that I love. Sara was very friendly and helpful concerned about what I was looking for very open and honest throughout the whole process. It was nice to be helped by someone who cared about what i was looking for and not trying to ... Read More DealerRater - Mar 14, 2016
If there is a perfect car dealership, it would definitely be Duncan Acura Audi. Today I made my second car purchase...an Acura RDX. In 2007, I dealt with Robert Medlin and Mike Maddox, and it was my pleasure to deal with them once again. Actually, these two gentlemen are one of the top reasons I returned to Duncan. Robert is a friendly, outgoing gentleman who knows his product well. He is honest and knowledgable about the Acura line, and I have left the dealership both times with a good understanding of the various features and options I purchased on my ... Read More DealerRater - Feb 25, 2016
I have searched for either an 80 or 100 series Landcruiser for a few years and haven't been able to find the perfect deal. It turns out that Duncan Acura/Audi took in a trade on a 2004 Toyota Landcruiser (mid-facelift) and the vehicle was in stunning condition for it's age. The dealership went to decent meaasures to make sure the vehicle would pass Virginia State Inspection. Inspection's don't matter to me as I live in Florida, however that is a piece of mind as items have to be refreshed with new units to meet the state standard. The ... Read More DealerRater - Feb 24, 2016
We contacted Adam regarding a used truck at Duncan. We are about 100 miles away from the dealership, but we wanted to see the truck that day. The vehicle was in the shop for some minor repairs, and Adam tracked it down and had it on the lot for us later that day. After a test drive, we sat down and went over the warranty that came with the truck (100,000 miles!) and other options. He explained everything in detail, and answered all our questions. The paperwork process was smooth, and Mary handled the signing quickly and efficiently. Thank you!
This dealership is excellent easy financing Duncan acura is the best in Roanoke i highly recommend them for your next car purchase five star service hands down.
We normally deal with another dealership in town, but Duncan had a vehicle that we were interested in. We are so glad that we went to look at the vehicle...our experience at Duncan was a great one! Adam Wall, our salesperson, was personable and knowledgeable. He made sure that he had covered all information that we needed to have concerning our transaction. Thank you to Adam and the staff at Duncan!
I actually work at a dealer in Pittsburgh, PA but the car I was looking for and wanted was with Duncan Audi. I contacted the dealer and was then called by Robert. I was immediately comfortable and at ease with Robert. Keep in mind, I was buying a car based on pictures so I had a few questions. He answered every one I asked and quickly established trust in my decision. So much so that when my wife and I drove to VA to pick the car up; we didn't even test drive it before we got in it ... Read More DealerRater - Feb 10, 2016
I purchased a used 2011 Acura MDX. Adam Wall was my salesman and he was very conscientious. Scott Carder did a great job with the financing and was straight forward and honest with us. Mike Maddox helped with the pricing to compensate for a long scratch on the vehicle. It was an all around good experience at Duncan Acura.
A previous customer of Robert's recommended him to me and I'm glad she did! I had seen the car I wanted online and Robert had it ready and waiting for me to look at when I got there. He is super friendly and easy to work with. He treated us more like friends than customers. He even kept my easily-bored fiancée entertained while we waited for paperwork to go thru. Will call him again when I need another vehicle or when my friends are looking!
We are very satisfied with our car buying experience. Two weeks ago, we test drove the same car at another local dealership but the quality or price was not there. Our experience with Duncan was friendly, speedy, and respectful. I would buy another vehicle from them!!
We worked with Robert Medlin and he was absolutely the best dealer I have ever worked with. We shopped at a number of dealerships before discovering Duncan Acura, and once we met Robert, we never looked anywhere else. He was not pushy, and was so knowledgeable. He was also really great about communicating with us via phone and text, about times he was available, financing, etc. When we bought the car, the dealership made the whole experience so easy, too! I couldn't recommend them more highly.
I recently purchased a used vehicle for my son at Duncan Acura and worked with Robert Medlin. Robert was very helpful, knowledgeable and easy to work with, he stayed after the dealership was closing to complete our test drive and provided us with excellent customer service. I found the quality of their vehicles to be high and their pricing to be very competitive. I would highly recommend buying a vehicle from Duncan Acura and working with Robert Medlin.
I would not recommend purchasing a used vehicle from the Peters Creek Rd location. Paid cash for our vehicle and they had it 5 out of the 6 weeks after purchase over a RADIO!!!! Felt like we were jerked around and the only honest person was the lady dealer who sold us the vehicle!
My husband and I worked with Robert Medlin on the purchase of our Acura SUV. Robert was easy to work with, no pressure, and super helpful! Very easy experience and would recommend anyone to shop here and ask for Robert Medlin 🙂
Everyone was very helpful and friendly. No pressure. Pretty and clean showroom. The souvenirs upon car purchase were useful and nice reminders of a good shopping experience. Pretty tag holder was appreciated and nice surprise. Felt like I got a good value and look forward to driving the car for years. Enjoying vehicle a lot. Love the free 3 month xm radio. The sales team was very accommodating and helpful.
We searched all over for the best deal on a 2015 Acura and Robert Medlin worked with us and we were so pleased! He was patient and took time to explain everything to us. He was a gentleman and very informative!
We had to find a new car because of an accident. My husband went to look at a Honda Accord we saw on line, but it had been sold. Mike Mattox was on the lot and showed him a really nice black one which we ended up buying with the help of Haley, who by the way did an excellent job. These people really turned our bad experience into "not so bad one". In just a little while we were leaving there with a nice car, an enjoyable experience with some really good people and some new friends. ... Read More DealerRater - Aug 24, 2015
I had Robert Medlin as my salesman. He was helpful and full of information on anything I asked him about the vehicles.. He didnt just try to sell me a car for the profit. He put my needs first and help me get the car I could afford and then desired! He is the best salesman I have ever had at ANY dealership! I will buy all my cars from him in the future!
from initial phone call to check inventory to coming into the dealership the experience was fantastic. No pressure, great price for the lease and trade in with NO HAGGLING! Highly recommend this dealership and the folks who work here. Thank you Craig and Scott.
Our experience at Duncan Acura (Leslie, Scott & Mike) was truly a pleasure! Great hospitality was extended to us during our entire purchase process. Duncan Acura is not your typical car dealership--they strive and succeed in being a friendly, welcoming dealership. Thanks to the internet we found this gem!
I went because of a recall on the airbags of my 2003 Acura. I have never been to a service department and been treated so good. We looked at the new acuras & Craig Johnson helped us and we purchased one. The service could not have been any better, this day and time you do not get service like this very often. Thanks for the great service. Lesa Mabe
I had my wife's acura in for service. While waiting I met Robert Medlin in the showroom. I was looking for a vehicle for myself and Robert patiently helped me find just the right one. All the employees were very courteous, helpful, and professional.
We were very impressed by Leslie in our recent car purchasing experience at Duncan Acura. She was exceptionally helpful, knowledgable, patient. You have a star employee on your hands! We were very pleased with her service, so much so that we purchased not one but two vehicles through her in a one-month window. Thank you Leslie - you're the best!!
We were looking for a car for our son in college. Robert was recommended to us, and we can understand why. He was very helpful and addressed our concerns without pressure. He helped us find just the right car at the right price. We have purchased several cars from other dealerships in the past, but this was our best experience. We will be back.
I found my vehicle on line on Sunday and sent an email expressing my interest. Robert Medlin called a few minutes after the dealership opened on Monday. A few minutes after noon I arrived from another state, hoping my trip had not been in vain. My requested vehicle was ready for a test drive, I loved it, and decided to buy it, greatly relieved that I didn't have to haggle. The trade in value of my car was exactly what I expected, so I was not surprised at the bottom line. Paperwork went well and smoothly, managed by charming ... Read More DealerRater - Jun 22, 2015
This was our first experience buying from Duncan and our sales rep, Bill Call. It was by far our best buying experience ever. Bill was very helpful, patient and never pressured us to make a rushed decision. The service and follow-up since the purchase has also been top-notch.
My son found an Audi in which he was interested. He did all the leg work but was inexperienced, having never bought a car. We went to the dealership and met Robert Medlin. He was very comfortable with himself and easy to deal with. I felt that the rationale that he provided for the pricing of the car was reasonable. There was no haggling. I later talked with the manager, Scott Carder who was equally pleasant. All in all, it was a very good experience.
Leslie Thomas helped me pick a great 4WD car despite my limited budget. Although she had an injured foot, it didn't slow her down. Jim Sanders worked quickly and efficiently to get me great financing. The car was quickly prepped for delivery. A great experience overall!
The sales team was great in meeting my needs and answering all my questions. Finance gave me a great rate, better than my bank, which gave me a lower payment. I was very happy I decided to make the trip and purchase my vehicle there.
Top shelf experience! Professional and prompt answers to all my questions.... The first time in my 3 decades of purchasing vehicles that I felt NOT STRESSED!! All the way from the 1st call into the dealer until we left the lot. If you looking for an Acura you owe it to yourself to visit. Even if you have a dealer in your town!
I went to Duncan Acura and had the best experience ever dealing with one of their salesmen. His name was Robert Medlin. He told me about the car and offered to tell me things I didn't understand several time to where I could understand. When I bought the car he took the time to explain everything in it to me. He was one of the best salesmen I have ever dealt with. He was super friendly and I didn't feel rushed and he let me decide what I wanted to buy. Unlike all the other car lots where ... Read More DealerRater - May 22, 2015
I was a first time buyer and left Duncan with a used 2012 Jeep Grand Cherokee. When I arrived on the lot I met Craig Johnson, and he was able to answer all of my questions and concerns. They made the stressful environment of purchasing a car go very smoothly. This dealership will definitely get repeat business from myself and my family.
We found a Honda Pilot on line with the options we wanted at Duncan Acura. We visited the lot and met Rob Burke who was great to work with and provided excellent customer service. He was accommodating and pleasant to deal with. Not once did we feel we were being pressured into a decision. Scott Carder worked with us on the Financing and he found us a great interest rate and was very thorough in the process. The time it took to finalize the financing, was not overbearing or unreasonable. Scott was well prepared with the paperwork so that the ... Read More DealerRater - May 19, 2015
This dealership was nothing like the typical. They were friendly and honest. Robert Medlin kept good communication with me on the phone until I could get there to make the purchase. Mike Maddox was very friendly while doing the paperwork. And Scott Carder went through multiple contracts to get me the best rate possible after they were officially closed. I would purchase from them again in the future!
Best sales experience I have ever had buying a vehicle. So much, in fact, that I have recommended them to my mother-in-law. Craig Johnson and Jim Sanders were incredibly professional and accommodating and went the extra mile with their sales effort. I received a follow-up call to ensure that I was still happy with my purchase...I was.
A few things that set this dealership apart (aside from the two gentlemen I mentioned above) is their used car warranties are unrivaled, fairly cheap servicing (oil change includes auto detail) and no-hassle/no-haggle pricing and trade-in offer. As my wife will ... Read More DealerRater - Apr 28, 2015
Bill Call and the rest of the Duncan team (Jim, Scott, Mike) in Roanoke are awesome. We have bought countless cars from Bill, none of them very expensive, but we are always treated like we are spending a million dollars. Bill is a great salesman largely due to his knowledge and expertise, but mainly due to his heart to serve his customers and make sure they find the right vehicle no matter if he sells it to them or not. We started buying our family cars from Bill many years ago, and now it is time for our kids to ... Read More DealerRater - Apr 19, 2015
great personnel and buying process...no gimmicks, etc....Robert Medlin was informative and very easy to work with. Truly a very good guy. I will now always go to Duncan!! I am amazed with the 10yr/100k miles warranty also.I can't believe that! We actually left feeling satisfied we had made the right deal, and felt like we could trust everything about the information and the entire process! everything was done in about 2 hours, and we did a pretty lengthy test drive too.....